Privacy policy

Last Updated: June 2026

INTRODUCTION

Suprema Ventures LLC FZC, operating as SupremaGear, operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). SupremaGear is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information. Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

PERSONAL INFORMATION WE COLLECT OR PROCESS

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including credit card, debit card, and financial account numbers, payment card information, transaction details, form of payment, payment confirmation, and other payment details.
  • Account information including your username, password, security questions, preferences and settings.
  • Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel, and your past transactions.
  • Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

CARD DATA & SECURITY COMMITMENT

  • All credit/debit card details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
  • https://thesupremagear.com/ will not pass any debit/credit card details to third parties.
  • https://thesupremagear.com/ takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, https://thesupremagear.com/ cannot guarantee the security of any information that is disclosed online.

PAYMENT CONFIRMATION

Once your payment has been successfully processed, an order confirmation and payment receipt will be sent to the email address provided during checkout. Customers typically receive this confirmation within a few minutes; however, in some cases, it may take up to 24 hours to be delivered. If you do not receive your confirmation email within 24 hours, please check your spam or junk folder or contact our customer support team for assistance.

CANCELLATION POLICY

Customers can cancel their order within 24 hours of placing it. Refunds will be made back to the original payment method used at the time of purchase. Please allow up to 45 days for the refund transfer to be completed.

PERSONAL INFORMATION SOURCES

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
  • Automatically through the Services, including from your device when you use our products or services or visit our website, and through the use of cookies and similar technologies.
  • From our service providers, including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
  • From our partners or other third parties.

HOW WE USE YOUR PERSONAL INFORMATION

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to process your payments, fulfill your orders, remember your preferences, send account-related notifications, process purchases, returns and exchanges, manage your account, arrange shipping, facilitate returns, enable product reviews, and create a customized shopping experience for you.

Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services based on your activity on the Services.

Security and Fraud Prevention. We use your personal information to authenticate your account, provide a secure shopping and payment experience, detect and investigate possible fraudulent or malicious activity, and protect the security of our services. We strongly recommend that you do not share your username, password, or other account credentials with anyone else.

Communicating with You. We use your personal information to provide customer support, respond to your inquiries, and maintain our business relationship with you.

Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to enforce our terms and policies, and to investigate potential violations.

HOW WE DISCLOSE PERSONAL INFORMATION

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • With Shopify, vendors, and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
  • With business and marketing partners to provide marketing services and advertise to you.
  • When you direct, request, or consent to our disclosure of certain information to third parties, such as to ship products or through your use of social media or login integrations.
  • With our affiliates or otherwise within our corporate group.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with legal obligations, to enforce applicable terms of service, or to protect or defend the Services, our rights, and the rights of our users.

RELATIONSHIP WITH SHOPIFY

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services. Information you submit to the Services will be shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services. To learn more about how Shopify uses your personal information and your rights, please visit the Shopify Consumer Privacy Policy or the Shopify Privacy Portal.

COOKIES

We use cookies and similar tracking technologies to enhance your experience on our website. These may include essential cookies (required for the site to function), analytics cookies (to understand how visitors use our site), and marketing cookies (to show you relevant advertisements). You may control cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

THIRD PARTY WEBSITES AND LINKS

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies. We do not guarantee and are not responsible for the privacy or security of such sites. Our inclusion of such links does not imply any endorsement of their content, owners, or operators.

CHILDREN'S DATA

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the details below to request that it be deleted. We do not knowingly sell or share personal information of individuals under 18 years of age.

SECURITY AND RETENTION OF YOUR INFORMATION

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee perfect security. Any information you send to us may not be secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us. How long we retain your personal information depends on factors such as whether we need it to maintain your account, provide Services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.

YOUR RIGHTS AND CHOICES

Depending on where you live, you may have some or all of the following rights in relation to your personal information:

  • Right to Access / Know – You may request access to personal information we hold about you.
  • Right to Delete – You may request that we delete personal information we maintain about you.
  • Right to Correct – You may request that we correct inaccurate personal information.
  • Right of Portability – You may request a copy of your personal information and ask that we transfer it to a third party, in certain circumstances.
  • Right to Opt Out of Sale or Sharing for Targeted Advertising – Depending on where you reside, you may have a right to opt out of the sale or sharing of your personal information for targeted advertising purposes.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, we will treat this as a request to opt out for that device and browser. To learn more, visit https://globalprivacycontrol.org/.

Managing Communication Preferences. You may opt out of receiving promotional emails at any time by using the unsubscribe link in our emails. We may still send non-promotional emails related to your account or orders.

If you reside in the UK or European Economic Area, you may additionally have the right to object to or restrict certain processing, and to withdraw consent where processing is based on consent. Withdrawal of consent does not affect the lawfulness of processing before withdrawal.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your request. You may also designate an authorized agent to make requests on your behalf.

COMPLAINTS

If you have complaints about how we process your personal information, please contact us using the details below. Depending on where you live, you may also lodge a complaint with your local data protection authority. For the EEA, a list of responsible supervisory authorities can be found here.

INTERNATIONAL TRANSFERS

We may transfer, store, and process your personal information outside the country you live in. If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses, or equivalent contracts issued by the relevant competent authority of the UK, unless the transfer is to a country deemed to provide an adequate level of protection.

UAE Compliance. We are committed to complying with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and all applicable data protection regulations in the United Arab Emirates.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website and update the "Last Updated" date at the top of this page.

CONTACT US

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please contact us: 

📧 Email: support@thesupremagear.com  📞 Phone: +971561260791📍 Address: Sheikh Khalifa Bin Zayed Street, Amber Gem Tower, Ajman, UAE 🌐 Website: https://thesupremagear.com/

For the purpose of applicable data protection laws, SupremaGear is the data controller of your personal information.