Refund policy

Refund & Returns Policy

Last updated: June 2026

We want you to be completely happy with your SupremaGear purchase. If something is not right, we will make it right.

Our Guarantee

We offer a 30-day satisfaction guarantee from the date of delivery. If your item arrives damaged, defective, or incorrect — or if it stops working within 30 days — we will send you a replacement or issue a full refund at no cost to you. No need to return the item.

Eligible Claims

•       Item arrived damaged or broken

•       Item is defective or does not work as described

•       Wrong item received

•       Package lost in transit (not delivered within 30 days of dispatch)

How to Request a Refund or Replacement

•       Contact us within 30 days of receiving your order

•       Send your order number and a clear photo or video of the issue

•       We will review your request within 24–48 hours

•       Approved refunds are processed within 5–10 business days to your original payment method

Change of Mind Returns

As we ship directly from international fulfilment centres, we are unable to accept returns for change-of-mind purchases. We encourage you to review product descriptions, images, and specifications carefully before ordering. If you have any questions about a product, please contact us before buying — we're happy to help.

Non-Returnable Items

•       Items damaged due to misuse, improper handling, or user error

•       Items reported after 30 days of delivery

Contact Us

Email: support@thesupremagear.com

WhatsApp: +971 56 126 0791

We respond within 24 hours, 7 days a week.